Submit a Claim with Smooth Move Logistics

We’re sorry to hear about the issue with your long-distance move from Illinois and are here to help make it right. Please provide the details of your claim below.

Before You Begin Your Claim with Smooth Move Logistics, Please Have the Following Ready:

  • Your Smooth Move Logistics Booking ID or Bill of Lading Number.
  • A detailed description of the item(s) and the damage incurred during your long-distance move.
  • Clear photos of the damaged item(s). Please include one photo showing the overall item and close-up photos showing the specific damage.

Our Smooth Move Logistics Claims Process

We’ve designed our process to be transparent and straightforward to resolve your long-distance moving claim as efficiently as possible.

1

Submit Your Claim

Fill out the form above with all the required details and photos. You will receive an email confirmation once submitted.

2

Claim Review

Our dedicated claims department will review your submission. This typically takes 5-7 business days.

3

Resolution

A claims specialist will contact you directly to discuss the next steps and work towards a fair resolution.